Frequently Asked Questions
We’re all about making your life easier as you prepare for your move. So, here’s some helpful links and answers to topics and questions we get asked about a lot!
What happens after I submit an online request for connection?
Once we receive your submission, we will give you a call to confirm your details and the utilities
that you wish to connect. During this call, we will present you with offers and plans from our partners for you to choose from.
After that, MyConnect takes all the hassle out of the utility connection.
We work with our trusted electricity, gas, internet and water (VIC only) partners to get you
connected as soon as possible.
When can I expect to be contacted?
We guarantee to contact you by the end of the next business day, or you can do it online!
Can you do urgent connections?
The latest time an electricity or gas company can receive a request to connect power is midday
for a next-day connection. In certain areas, we can arrange same-day connections.
Please give us a call on 1300 854 478 to see how we can help get you connected!
Who does MyConnect work with?
MyConnect partners with 20+ of Australia’s leading service providers, including Origin, AGL,
EnergyAustralia, Momentum Energy, Telstra, Optus, and more. See the full list of service
providers here
How do I get connected?
Why do I need to provide personal information?
MyConnect will ask for your full name, ID number, date of birth, and address. These pieces of
information are all required in order to process your utility connection.
In accordance with the Australian Privacy Principles under the Privacy Act 1988, We do not
disclose any personal information, other than for the purpose of arranging and facilitating this
connection, once you have provided consent to do so.
To find more information on this, please read our privacy policy here
I need to change my connection details.
To change the details of your connection, please call us on 1300 854 478.
How do I find my electricity or gas meter?
The location of your electricity or gas meter will differ depending on the style of your property. If
you are stuck, we have created short videos on how to find your Gas Meter, Main Switch and
more here.
How does the MyConnect service work?
MyConnect is a free utility connection service based in Australia. We partner with 20+ service providers, so you can choose from plans available in your area. Once we receive your information, a team member will contact you to confirm your moving details and assist in connecting your utilities through one of our partnered service providers of your choosing.
The MyConnect service is owned by Origin Energy Limited. Although we may recommend Origin products to you we also have commercial relationships with other partnered suppliers whose services we may offer to connect you to. We do not necessarily have partnerships with all suppliers that may be available in your area. A list of our suppliers is available here.
How is this service free?
We receive a fee for every connection we make with one of our partners. This does not affect the price you pay to them and you are free to choose the supplier that best suits your needs. This commission is a cost-effective way for our partners to advertise and attract brand-new customers who may not otherwise be aware of their plans, prices and services.
However, if you are switching, you may be subject to charges concerning your current service. Check with your current supplier(s) whether exit fees apply. For more information, see here.
I have a billing enquiry
If you have a billing enquiry, please contact us direct on 1300 854 478.
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Over the past year, we've helped make life easier for 100,000+ movers across Australia. With over 1000 Google Reviews, movers just like you have rated us the best in the business with a 4.8 star rating.
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